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Nuvo Dental + Implant Centre
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Nuvo Dental + Implant Centre complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

Get in touch

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Shelley Smith

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Couldn’t be more happy with my new teeth! After decades of searching for someone to do what I wanted to, I finally found Dr Bains…

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Sylvia Manning

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I’ve always felt comfortable at this dentist, even though I’m not a massive fan of dentists. They always consider how your feeling, while they’re doing…

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Tina Derakhshan

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I am a nervous patient and they made me feel very comfortable and Mo explained everything he was going to do. I felt no pain…

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Andy Peart

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Dr chad is a lovely guy. He puts you at ease from the start. One of the best dentist i have had. Would recommend him…

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Brian Town

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Very good service with Chad and Laura. Friendly helpful advice and answered my questions. Superb service. Many thanks.

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Kara Pritchard

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Very professional and explained everything , made you feel at ease, lovely kind caring man would recommend, thank you very much.

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Andy Jane

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Excellent service and treatment dealing with my tooth abscess. Dr Chad gave me comprehensive advice and rang me on the telephone to discuss all options.…

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Mihaela J

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Best dentist in last 10 years! Dr Mariola, very friendly, very professional, made me feel very at ease, very patient and finally able to smile…

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John Greaves

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I just want to express my gratitude to the staff of Nuevo Surgery for the excellent service I had on Thursday 11/ Fri 12 Feb.…

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Sarah Rundle

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Made me feel very at ease, very patient and finally able to smile now! The most gentle dentist I have ever seen! Thank you!

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Tracy Graham

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I can highly recommend Dr Chad, he has done a fantastic job. I can now smile with confidence! Thank you so much.

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Rebekah King

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I was recommended this dental clinic (in particular, Dr Mariola) by my friend, as I am a very nervous patient. The receptionists are friendly. Dr…

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Sarah Prestidge

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Excellent and very caring team. The treatment I received was brilliant.

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Toni Dumbreck

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I was really pleased with the recent work I had done with dentist Scott Smith. Scott was very kind and caring as well as efficient…

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Jess Pope

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Have not received such outstanding care from a dentist before. Dr Raj was so thorough, and caring throughout the whole experience whilst receiving treatment for…

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Opening hours

Monday

08:30am - 05:00pm

Tuesday

08:30am - 05:00pm

Wednesday

08:30am - 05:00pm

Thursday

08:30am - 05:00pm

Friday

08:30am - 05:00pm

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