Please notify a member of staff if you notice any area of concern so immediate action can be taken.
Patient safety charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where team members can discuss the challenges they face at work for the best interests of our patients. For patient safety we:
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manager all risks and incidents. The goal is continuous improvement in our care and service to you.
The Practice Manager has the overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. The practice always welcomes questions, comments and suggestions from patients.
Please contact the practice manager if you have any questions or concerns.
Couldn’t be more happy with my new teeth! After decades of searching for someone to do what I wanted to, I finally found Dr Bains…READ MORE
I’ve always felt comfortable at this dentist, even though I’m not a massive fan of dentists. They always consider how your feeling, while they’re doing…READ MORE
I am a nervous patient and they made me feel very comfortable and Mo explained everything he was going to do. I felt no pain…READ MORE
Dr chad is a lovely guy. He puts you at ease from the start. One of the best dentist i have had. Would recommend him…READ MORE
Very good service with Chad and Laura. Friendly helpful advice and answered my questions. Superb service. Many thanks.READ MORE
Very professional and explained everything , made you feel at ease, lovely kind caring man would recommend, thank you very much.READ MORE
Excellent service and treatment dealing with my tooth abscess. Dr Chad gave me comprehensive advice and rang me on the telephone to discuss all options.…READ MORE
Best dentist in last 10 years! Dr Mariola, very friendly, very professional, made me feel very at ease, very patient and finally able to smile…READ MORE
I just want to express my gratitude to the staff of Nuevo Surgery for the excellent service I had on Thursday 11/ Fri 12 Feb.…READ MORE
Made me feel very at ease, very patient and finally able to smile now! The most gentle dentist I have ever seen! Thank you!READ MORE
I can highly recommend Dr Chad, he has done a fantastic job. I can now smile with confidence! Thank you so much.READ MORE
I was recommended this dental clinic (in particular, Dr Mariola) by my friend, as I am a very nervous patient. The receptionists are friendly. Dr…READ MORE
Excellent and very caring team. The treatment I received was brilliant.READ MORE
I was really pleased with the recent work I had done with dentist Scott Smith. Scott was very kind and caring as well as efficient…READ MORE
Have not received such outstanding care from a dentist before. Dr Raj was so thorough, and caring throughout the whole experience whilst receiving treatment for…READ MORE